Gaming is entertainment. But when that entertainment becomes a problem, Jalevo is always here to help. We believe responsible gaming is the best kind of gaming.
Responsible gaming means enjoying gaming as a form of entertainment without letting it affect other areas of your life — your family, work, or financial wellbeing. At Jalevo, responsible gaming is not just a policy; it's part of who we are.
We understand that for some, gaming can start to feel like more than just entertainment. Chasing losses, hiding it from family, skipping sleep or meals to play for hours — these are signs that help may be needed.
Jalevo's responsible gaming commitment means we're with you every step of the way — whether that's helping you set a budget, take a break, or step away completely when you need to.
Do any of these signs apply to you?
Are you repeatedly betting to chase money you've lost?
Are you hiding your gaming from family or friends?
Are you spending more on gaming than your budget allows?
Have you tried to stop playing but found you couldn't?
Do you feel restless or irritable when you're not gaming?
Is gaming affecting your work, family, or studies?
If you answered yes to more than two questions, please reach out to our support team.
Get HelpWe want you to play safely and enjoyably. That's why Jalevo offers a range of responsible gaming tools right on the platform.
Set a daily, weekly, or monthly deposit limit before you start playing. Once a limit is in place, it cannot be exceeded — keeping your budget fully under control.
Set a maximum session length for each gaming session. When the time is up, the system will automatically notify you and encourage you to take a break.
If you feel like you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. No bets or deposits can be made during this period.
If you feel you need a long-term break, use the self-exclusion feature to fully close your account for anywhere between 6 months and 5 years.
Decide in advance the maximum amount you're willing to lose in a given period. Once you reach that limit, the system will stop you from playing further — helping you avoid serious losses.
Your gaming stats will appear on screen at regular intervals — showing how long you've played and how much you've won or lost — so you can make informed decisions.
Using Jalevo's responsible gaming tools is simple. Follow the steps below and get your protections set up in just a few minutes.
Lowering a limit takes effect immediately, but increasing one only applies after 24 hours. This is designed to protect you from making impulsive decisions.
Log in to your Jalevo account and click the profile icon in the top right corner. From there, select "Account Settings".
Find the "Responsible Gaming" option in the left-side menu under Settings. All protection tools are available there in one place.
Type in your preferred limit for any category — deposits, losses, session time, or betting — and select the duration.
Once you click Save, a confirmation will be sent to your email and the limit will take effect immediately.
If you run into any issues or need help with the setup, reach out to our 24/7 live chat support. We're here for you.
Problem gaming develops gradually. If you notice any of the signs below, don't wait — take action now.
A few small habits can keep gaming enjoyable all the time. Follow these tips to stay in control.
Set a deposit cap before you start playing. Once you hit the limit, the system will automatically stop accepting further deposits.
Set a maximum amount per bet. This protects you from large single losses and is one of the most effective ways to keep your gaming responsible.
If you feel you need a longer break, you can take a complete break from 6 months up to 5 years. Promotional emails will also be paused during this time.
A gaming summary appears on screen at your chosen intervals, clearly showing how long you've been playing and the total amount transacted.
Jalevo strictly prohibits anyone under the age of 18 from using the platform. As part of our commitment to responsible gaming, we have put multiple measures in place to protect minors.
Age is verified at registration and identity is confirmed through the KYC process. Any account suspected of age misrepresentation is suspended immediately.
If you have children or teenagers at home, install parental control software on your computer or phone. Never share your Jalevo account password with anyone.
Jalevo has every responsible gaming tool you need, right by your side. Enjoy a great gaming experience — within your limits, and safely.