Jalevo FAQ — all your questions answered, right here

No. Under jalevo's policy, each person may only register one account. Creating multiple accounts may result in all of them being permanently suspended and any remaining balance forfeited. Play fair with a single account and enjoy all the benefits.

KYC (Know Your Customer) verification keeps your account secure and helps prevent money laundering. Upload a scanned copy of your NID or passport. Verification is typically completed within 24 hours. Withdrawals may be restricted until KYC is complete.

On the login page Click the "Forgot Password?" option. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. The entire process takes under 5 minutes.

Accounts are typically suspended due to incomplete KYC, policy violations, or security concerns. support@jalevo.betor email us at Help Center Contact us. Our team will identify the issue and resolve it within 24 hours.

On the financial transactions page and click the "Deposit" button. Select your preferred payment method — bKash, Nagad, or Rocket. Enter the amount and follow the on-screen instructions. Your balance is usually updated within 1–5 minutes.

The minimum deposit at Jalevo is just ৳500This applies to all payment methods. The maximum deposit limit depends on your account verification level. For more details, Transactions page View.

Deposits via bKash, Nagad, and Rocket are usually processed within 1–5 minutes to complete. In some cases, network delays may extend this to up to 30 minutes. If it takes longer than 30 minutes, please contact support.

First, check your transaction history in your mobile banking app. If the amount was deducted but your balance wasn't credited, contact us with your transaction ID support@jalevo.betto email us. We typically resolve issues within 2 hours.

On the financial transactions page and select the "Withdrawal" option. Enter your payment method and amount. If your KYC verification is complete, the request will be processed quickly. Account verification is mandatory for your first withdrawal.

Standard Withdrawal 15 minutes to 24 hours to complete. VIP members enjoy priority withdrawals — funds typically arrive within 15 minutes. Withdrawals are processed on weekends as well.

Minimum Withdrawal ৳500 The maximum daily withdrawal limit depends on your account level. For standard accounts, the daily limit is ৳50,000, while VIP members enjoy a higher limit.

Open a new account and make your first deposit to 100% Welcome Bonus instantly. That means a ৳1,000 deposit gives you a total balance of ৳2,000. No promo code needed — the bonus is added automatically.

To withdraw a bonus, you must meet the specified wagering requirements. Typically, you need to wager a multiple of the bonus amount 10–20x wagering is required. Each offer has its own terms — please read them carefully before claiming a bonus. Once the conditions are met, funds become withdrawable automatically.

A cashback is credited daily based on a set percentage of your net losses. The cashback rate ranges from 5%–15% depending on your VIP level. It is automatically added to your account every day at midnight.

Free spins can be used on select slot games. Log in to your account and check the bonus section to see which games your free spins apply to. Winnings from free spins are generally credited to your bonus balance, and wagering requirements apply.

Jalevo offers betting on more than 30 sports, including cricket, football, tennis, badminton, kabaddi, and hockey. Betting page to see the full list of live and upcoming matches. All popular Bangladeshi leagues and international tournaments are covered.

Live betting, or in-play betting, lets you place bets in real time while a match is in progress. The odds shift moment to moment based on how the game unfolds. Analytics page Follow live scores and stats to make smarter betting decisions.

Games page Thousands of games to choose from:

• Slots: Classic, video & progressive jackpot slots
• Live Casino: Baccarat, Roulette, Blackjack, Teen Patti
• Table Games: Poker, Dragon-Tiger
• Crash Games: Aviator, Jet-X

Once a bet is confirmed, it generally cannot be cancelled. However, in some matches, Cash Out option is available — allowing you to cash out partial or full winnings before the match ends. If available, the cash out option will appear on your bet slip.

Yes, Jalevo is an internationally licensed platform. All data is 128-bit SSL encryption secured. Regular third-party security audits are conducted. Your personal information and funds are fully protected.

Go to the "Security" section in your account settings, where you'll find the option to enable 2FA. You can use mobile OTP or Google Authenticator. Once 2FA is active, an additional verification code will be required at every login.

No. Jalevo does not sell or share your personal information with any third parties. Only limited data is used for payment processing and legal compliance purposes. For more details, Privacy Policy to read more.

Download page and download the app for your device. Android users can download and install the APK file directly. iOS users can App page for the installation guide. The app is completely free.

You'll receive an in-app notification whenever a new update is available. On Android, simply download the new APK and install it over the existing one — your data and login details will be preserved. Download page Always kept on the latest version.

Start by closing the app and reopening it. If the issue persists, uninstall and reinstall the app. Check your internet connection. If the problem continues, Help Center Contact us or support@jalevo.betto send us an email.