From opening an account to payments, game queries, or any other issue — the Jalevo Help Center is always here for you.
Choose the category that fits your issue and find a solution fast.
Everything you need to know about registration, login, password changes, and KYC verification.
12 ArticlesHow to deposit via bKash, Nagad, Rocket, and bank transfer.
8 ArticlesEverything you need to know about withdrawal rules, processing times, and limits.
7 ArticlesHow to use welcome bonuses, free spins, cashback offers, and promo codes.
10 ArticlesAnswers to any questions about slots, Live Casino, crash games, and table games.
15 ArticlesSports Betting explained — understanding odds, in-play betting, and bet cancellations.
11 ArticlesInstallation, updates, and troubleshooting for Android and iOS apps.
6 ArticlesTwo-factor authentication, account security, and fraud prevention.
9 ArticlesIf self-service doesn't cut it, our team is always ready to step in.
The fastest option. Average response time is under 2 minutes.
For detailed issues, send us an email. Expect a reply within 4–6 hours.
support@jalevo.betChat with our team in Bangla, available 9 AM to 11 PM.
Open a ticket for complex issues. Track your progress with a reference number.
Responds within 24 hours
Creating an account on Jalevo only takes a few minutes. Just follow the steps below.
On the registration page, enter your name, mobile number, email address, and a strong password. Your password should be at least 8 characters long and include a mix of uppercase and lowercase letters, numbers, and symbols.
After registration, an OTP (One-Time Password) will be sent to your mobile number. Enter it within the specified time. If you don't receive the OTP, use the resend option after 60 seconds.
Upload a clear photo of your national ID or passport for verification. A selfie is also required. Make sure all images are sharp and all details are fully readable.
KYC verification is typically completed within 1–3 business days of submission. Once approved, you'll receive an email and SMS notification. After that, you'll have full access to all Jalevo features.
Once your account is verified, deposit using bKash, Nagad, or any other supported payment method. Your first deposit comes with a 100% welcome bonus, credited directly to your balance.
As soon as your balance is loaded, head to the Games or Betting section and pick what you want to play. If you're new, try demo mode first — it's a risk-free way to get familiar with the games.
Payments on Jalevo are simple and fast. Find out more below.
Go to the Transactions page and select your preferred method — bKash, Nagad, Rocket, or bank transfer.
Minimum deposit is ৳200. The maximum limit depends on your account level. Enter an amount and click "Deposit".
Send the exact amount to the number shown on screen, then copy your transaction ID from the bKash or Nagad app.
Paste your transaction ID into Jalevo's deposit form and submit. Your balance will usually be credited within 5–15 minutes.
Go to the Transactions page, click the "Withdrawal" tab, then select your preferred amount and payment method.
Double-check your bKash or Nagad number before sending. If funds are sent to the wrong number, recovering them can be complicated.
Requests are typically processed within 2–24 hours of submission. VIP members enjoy even faster processing.
Once the funds are sent, you'll receive a confirmation via SMS and email. If you run into any issues, let us know through live chat.
You can deposit from any supported method with a minimum of ৳200. A 100% bonus is available on your first deposit.
The minimum withdrawal amount is ৳500. You can withdraw up to ৳2,00,000 per day.
Deposits: 5–15 minutes. Withdrawals: 2–24 hours. Bank transfers may take 1–3 business days.
BKash, Nagad, Rocket, Dutch-Bangla MobileBanking, DBBL Nexus, Sonali Bank, BRAC Bank, and many more.
If you're new to online gaming or betting platforms, it's completely normal to have a lot of questions. Uncertainty around how to open an account, make a deposit, or withdraw your winnings can take the fun out of the whole experience. Jalevo understands that — which is why our Help Center is built so that anyone, regardless of their tech confidence, can find answers and solve problems on their own.
Jalevo's Help Center offers support at three levels. First, self-service — read an article and solve it yourself. This works for most common issues. Second, contact the support team via live chat or email. Third, for more complex matters, there's a formal ticket system. Choose the right path based on what you're dealing with.
The most common account issue we see is a forgotten password — and it's one of the easiest to fix. On the login page, click "Forgot Password", enter your registered mobile number or email, and you'll receive a reset link or OTP. Use it to set a new password. The whole process takes 2–3 minutes. Just remember: don't reuse your old password, and never share it with anyone.
A common concern is: "I made a deposit, but my balance hasn't been updated." This usually comes down to one of two things: either the transaction ID wasn't submitted correctly, or the payment is still being processed. Wait 15–20 minutes first. If the balance still hasn't appeared, send a screenshot of the transaction to our live chat. The Jalevo team will look into it right away — issues like this are typically resolved within the hour.
Bonus questions are among the most common at our Help Center. To answer the big one — no, bonuses are not cash. They're credited to your account and must be used for gameplay. You can only withdraw winnings from a bonus after meeting the wagering requirements. Each bonus has its own terms, so it's worth reading them before claiming. Full details are available on Jalevo's Terms & Conditions page.
If you experience a technical issue during a game, start by refreshing the page — that fixes most problems. If the issue persists, clear your browser's cache and cookies and try again. On mobile, close the app and reopen it. Also check your internet connection, as a weak signal can disrupt live games. Using the Jalevo app gives you much faster game loading, since it's optimized for Bangladesh's network conditions.
Jalevo takes security seriously. Keep Two-Factor Authentication (2FA) enabled on your account — even if someone gets your password, they won't be able to log in. Avoid signing in from unfamiliar devices. If anyone claims to be "Jalevo Support" and asks for your password or OTP, it's a scam — Jalevo will never ask for that information. If this happens, report it immediately to support@jalevo.bet.
Betting-related queries often involve cancelled bets or refund requests. If a match is cancelled or postponed, the stake is generally refunded within 24–48 hours. Live betting follows slightly different rules. Visit the betting page for full details, or ask our support team directly.
One last thing — the Jalevo Help Center isn't just for fixing problems, it's also a place to learn. You'll find articles on gaming strategies, betting tips, payment guides, and more, all designed to help new players get up to speed quickly. Check back regularly and you'll always have something useful to take away.
Gaming is meant to be fun, not stressful. Set your limits and play responsibly. If you feel like it's becoming a problem, Responsible Gaming Visit the page for support. Jalevo's services are not available to anyone under 18.
Based on user feedback from the last 30 days.
Answers to the most frequently asked questions.
Jalevo's support team is with you around the clock. Reach out now, or open an account and get started.